Meet the WIN Support Team Thomas KnappChairmanThomas Knapp is one of the founders of WIN Home Inspection's (WIN) parent company, World Inspection Network International, Inc., and was named Chairman in 2004. He served as President and Director of Franchise Training for WIN from 1993 to 2003. Mr. Knapp holds several certifications and licenses: (i) Certified Safety Supervisor, Occupational Safety Health Administration, (ii) Certified Asbestos and Hazardous Waste Supervisor and (iii) Certified Environmental Operator. Mr. Knapp has more than 20 years combined experience in residential and commercial construction and real estate. Mr. Knapp holds a Bachelor of Science degree in Engineering from Western Washington University.
 Dianne KnappChief Executive OfficerDianne Knapp is one of the founders of WIN Home Inspection's (WIN) parent company, World Inspection Network International, Inc., and was Chairman of the Board from 1999 to 2003. Since 1993 she has served as Chief Executive Officer of WIN Home Inspection. Ms. Knapp has more than 25 years of combined experience in residential and commercial construction, real estate sales, and real estate development.
 Steve WadlingtonPresidentSteve Wadlington became President of WIN Home Inspection in October 2007. From 2005 – 2007 he served as Vice President of Sales for American Home Shield, America’s largest home warranty company where he led growth +25% vs. industry performance. As Chief Operating Officer of AmeriSpec from 1997 – 2005 Steve led North America’s largest home inspection company through continuous growth and founded the American Home Inspection Association (AHIA), a national trade association aligning key competitors, including WIN Home Inspection. His 28 years of professional experience includes positions of increasing responsibilities in Sales, Marketing and Executive leadership with ServiceMaster, Pepsico, and Procter & Gamble. Steve holds a Bachelor of Science degree from Southeast Missouri State University and completed the ServiceMaster Graduate Program. His passion in life is to “discover and develop people and opportunities.”
 Keith A. MathiasDirector of Strategic Market DevelopmentKeith A. Mathias joined WIN Home Inspection in April 2011 as Director of Strategic Market Development. He is responsible for Strategic-Partner business development in selected metropolitan markets across the United States. Keith has owned and operated several franchise businesses as well as starting, operating and selling several independent businesses. He started, operated and sold two ServiceMaster franchises in Minnesota, held franchise development and operating positions with ServiceMaster Consumer Services with the last position being Vice-President of New Business Development. Prior to joining WIN, Keith served as President of Mid-South Stone Masons, Inc. a southeast regional masonry contracting company and President of Advantage Stone & Hardscapes, Inc. a regional wholesale stone, masonry and hardscape material supply company in Memphis, TN. Keith graduated from the University of Minnesota in 1978 with an Agri-Business degree. He lives with his wife Leigh in LaGrange, TN and enjoys the country life, where they have registered quarter horses, two Jack Russell’s and way to much garden to take care of on the weekends. Keith enjoys the challenge of developing new businesses and growing existing ones, and says “ My advice is ‘Run with a Purpose’ and ‘Life is a lot simpler if you plow around the stump.’
 Tom RaymondDirector of Franchise DevelopmentTom rejoined WIN Home Inspection in June as Director of Franchise Development. Tom has more than 30 years of business and Franchise experience, and began his more than 15 years in franchising with Schlotzsky’s Deli, a national chain of quick service restaurants in Austin, Texas in 1992. His duties included national supply chain management, field operations, real estate site selection construction and new store opening. Tom was also an Area Developer within the developing multiple restaurants in Southeastern Wisconsin, including ownership of his own franchised restaurant operation. In 2001 Tom became Vice President of Franchise Development for a rapidly growing home inspection franchise called World Inspection Network in Seattle, Washington, guiding them to record franchise sales. Tom was recruited by Commercial Property Maintenance, a services company in Everett, Washington in 2003, and served as President of the company. He was responsible for all aspects of company operations that included 50 employees in three divisions, with sales of $2MM. Tom positioned the company for the sale of two divisions prior to his departure and rolled the third into a sister company in 2005. Upon his departure from the commercial services industry in 2005, Tom returned to the franchise world as an independent consultant up until the time he joined CMIT as Vice President of Operations and Franchise Development in March of 2009
 Patrick KnightFranchise Services ManagerBefore joining WIN Home Inspection's corporate offices in August 2002, Pat Knight owned a very successful WIN home inspection franchise in Bellevue, WA. He holds a Bachelor of Arts degree in Education from Washington State University and has more than 15 years of teaching and training experience. At WIN, Pat's primary role is to oversee the technical aspects of the franchise training program, as well as the field support program which provides on-site assistance and guidance to WIN franchise owners. Additionally, Pat provides operations support for improvement and training to franchise owners and assists with policy and procedure development for the franchise system.
 Gary GreenbergTechnology Support ManagerGary Greenberg joined WIN Home Inspection as the Information Technology Support Manager in April 2003. He has an Associates of Science degree in Computer Programming, and attended the University of Arizona where he majored in Computer Science. He also holds certifications from Novell Networking and Microsoft Operating Systems and Networking. Prior to joining WIN, Gary was Technology Support Manager for the Washington Office of NetManage Inc., an enterprise information systems software company based in Cupertino, CA. Gary's primary role is to oversee the computer technology aspects of the franchise training program, as well as the franchisee technology support program which provides computer and WIN software support and assistance to WIN franchise owners.
 Jennifer MacDonaldOnline Community ManagerJennifer joined the team at WIN Home Inspection in October 2009. Before coming to WIN she served as the Social Media Coordinator for Maine Home + Design magazine. From 2007 to 2008 she worked as a Graphic Designer at Thos. Moser, and upon graduating college in 2005 she began working on the Production Side for the L.L.Bean catalogs. At WIN she assists in the Marketing department by monitoring, engaging and researching social networks such as Facebook, Twitter, YouTube and LinkedIn to establish WIN as a leader in the home inspection industry. Her efforts are focused on increasing our marketing exposure, strengthening brand awareness, and continually researching, engaging and connecting with others in the network and within the industry.
 Blair DufresneFranchise Administration ManagerBlair Dufresne joined WIN Home Inspection as the Franchise Administration Manager in August 2010. She has a Bachelors of Business Administration degree in Finance from the University of Memphis, and a Masters of Business Administration from Middle Tennessee State University. Prior to joining WIN, Blair worked at the world headquarters of ServiceMaster as a Franchise Operations Support Coordinator for Furniture Medic and as of recent, held a Project Manager position at Edgenet, Inc. She also holds Yellow Belt and Green Belt Six Sigma certifications. Blair works with the Franchise Development team in regards to recruiting potential candidates, developing franchise territories, and overseeing the Franchise Agreement process for new and existing Strategic-Partners. Working with the Franchise Services team, Blair’s role is to on-board and train the new Strategic-Partner, along with ensuring WIN’s compliance with state registration and Federal Trade Commission laws.
 Margaret WoodAccounting & Office Manager/HRMargaret Wood oined WIN Home Inspection in June 2010 as Accounting & Office Manager. She has over 30 years of accounting and business experience, including 15 years as an entrepreneur business owner. Margaret attended college in Dallas, Texas with a concentration in Business Management and Accounting. Margaret's current role is as WIN Home Inspection's Accounting & Office Manager/HR, supporting the home office and Strategic-Partners. She oversees WIN's daily accounting operations, billing and collections, cash management, and payroll and she develops financial analysis systems and metrics to allow the WIN team to plan and budget the year ahead. Margaret also trains new Strategic-Partners on how to use WIN financial systems such as QuickBooks.
 Theresa SimsAdministrative AssistantTheresa Sims joined the WIN organization as our Administrative Assistant in June 2011. Theresa’s primary duty will be to serve Franchise Development as she assists with Franchise Agreement management for new Strategic-Partners, Renewals, Transfers and Assignments, Errors & Omissions compliance, and training coordination. Theresa comes to WIN with 25+ years of experience in administration. She holds a Bachelor’s degree from the University of Northern Iowa. Prior to arriving at WIN, Theresa worked at Crawford, Wilson & Ryan, LLC from 2001-2011 as their Finance Manager/IT Administrator.
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